Align printheads in never ending circle

[bnewcol1]

I installed new print heads on HP as color printing was non existant.  They installed correclty, but now it wants me to align them, but when I do, it stops and says Paper Jam, please clear then press OK.  The paper is not jammed, it has carried it into the roller ready to print, so I clear the paper out and pressing OK on the display takes multiple tries, it has not been registering it's been pressed lately.  When I finally get OK to work, it then goes Alignment Cancelled, Press OK to continue.  I press and press and press OK, have to press it many times before it registers and takes me back to home screen.  Problem is, if I try to print anything now, it is a blank piece of paper.  How do I get the print heads to align without it saying I have a paper jam?  Paper is not jammed, it feeds it but then stops the program and says jammed.  

[bnewcol1]

I installed new print heads on HP as color printing was non existant.  They installed correctly, but now it wants me to align them, but when I do, it stops and says Paper Jam, please clear then press OK.  The paper is not jammed, it has carried it into the roller ready to print, so I clear the paper out and pressing OK on the display takes multiple tries, it has not been registering it's been pressed lately.  When I finally get OK to work, it then goes Alignment Cancelled, Press OK to continue.  I press and press and press OK, have to press it many times before it registers and takes me back to home screen.  Problem is, if I try to print anything now, it is a blank piece of paper.  How do I get the print heads to align without it saying I have a paper jam?  Paper is not jammed, it feeds it but then stops the program and says jammed. 

[Echo_Lake]

@bnewcol1

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,

If you have already performed the steps from the document Print head Errors: https://support.hp.com/in-en/document/c04100778  and the issue persists, it could be a hardware failure.
 

Please reach out to HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/ 
          

Hope this helps!              
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