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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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Just replaced the black ink cartridge and I was prompted to align the cartridges. I can not get a decent alignment page to print (see below). And then when I go to scan the alignment page, I get an error. I don't want to spend another $45 on a black cartridge if something more serious is wrong. The printer sees the black cartridge and sees that it is full. I have cleaned the heads and done the deep clean. I have cleared smears. I have verified I have the latest drivers and firmware. I've unplugged the printer. I have put the old cartridge in for 10 minutes and then replaced with the new cartridge. My Pinter Quality test page is below. Do I spend another $45 and roll the dice on this being a bad cartridge or replace the printer?
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