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Alignment page not detected

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HP Envy 5420

I put new ink cartridges in my printer. The alignment page printed in poor quality. When I placed it on the glass, face down, and press align, it says alignment page not detected, alignment unsuccessful. 

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@Cele5te, Welcome to the HP Support Community!

 

The alignment was not successful because the print quality was not good enough. 

Are you using an Envy 4520 printer?

 

Let us try these steps:

 

Check the ink levels and replace any low/empty ink cartridges

 

Clean the ink cartridges

  1. On the printer control panel, swipe the display to the left, then touch Setup.

  2. Touch Tools, then touch Clean Cartridges.

  3. If the print quality is unacceptable, click Yes when prompted to perform the next level of cleaning.

  4. NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

     

Print a Print Quality Diagnostic report from the printer control panel, then evaluate the results.

  1. Make sure to load the input tray with plain, white paper.

  2. On the printer control panel, swipe the display to the left, and then touch Setup.

  3. Touch Tools.

  4. Swipe up on the display, and then touch Print Quality Report.

If the print quality is better, align the printer as shown in step 12 of this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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