All prints have a shadowy repeat at the bottom of the page of what is printed at the top of the page

[Andeee]

My printer has been working fine for a year, but now it creates a shadowy offset of what's already been printed at the bottom of each page. 
Please see image below 

I have tried updating the firmware and cleaning the printer. The toner cartridges are well full, very few prints have been done.

What could be the cause of the problem and how do I fix it?

 

[Nal_NR]

Hi @Andeee,

Welcome to the HP Support Community. 

Do not worry, I'd be happy to help you! 

I understand that you are facing issues with Print quality. 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

If you have performed all the steps mentioned below and still having issues, then the printer needs to be checked. 

Step 1: Check the paper

The quality and type of paper can affect the print job. Follow these guidelines to make sure the paper is appropriate. If it is not, load an appropriate paper type.

Use paper designed for HP Laser printers. Do not use paper designed only for inkjet printers.

Do not use paper that is too rough. Smoother paper might result in better print quality.

Print another page. If the issue persists, continue to the next step.

Step 2: Check the toner level

Low toner levels might cause print quality problems, such as faded print.

NOTE:

The toner supply level and the percentage of toner cartridge life remaining provide estimates for planning purposes only. When the toner level is low, consider having a replacement toner cartridge available. You do not need to replace toner cartridges until the print quality becomes unacceptable.

Check the estimated toner remaining. For more information, go to How to Check Ink or Toner Levels.

If the toner cartridge is not low, skip to Check print settings.

If the toner cartridge is low, continue to the next step to replace the toner cartridge.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Andeee]

As I replied to your PM, this is NOT resolved. I have tried all the suggested things and the issue is still there

[Nal_NR]

Hi @Andeee ,

We are sorry that the issue was not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Muhammad8888]

what was the solution , return the printer ? i think all HP color laser printers are defective ?

[Andeee]

Went back  to supplier for a repair, but failed so had a refund.