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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
JIBOU
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Almost empty toner cartridge on a brand new printer (M428)

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M428
Microsoft Windows 10 (64-bit)

I just bought an M428 printer. After 14 prints, the printer announces "Toner VERY low". When I look at the report they say there's still toner for less than 50 copies. Is HP "cheap" to the point of not installing a full cartridge at the sale.

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KrazyToad
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@JIBOU

 

Welcome to HP Support Community

 

These cartridges were probably Setup Cartridges, thus they contain less ink. It is by design.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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TomToth
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“Setup cartridge” - what a nice name...

Is it properly printed on the boxes, that the product does not contain ink, just “setup cartridges”?

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KrazyToad
HP Support Agent
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@JIBOU

 

 The setup cartridges are usually used to help setup the printer and mostly for customer to be able to start using the printer to enroll in HP's Instant Ink Program

 

If the Ink is getting over I suggest you contact HP Support in your region for replacement cartridges

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

KrazyToad
I Am An HP Employee

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TomToth
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Unfortunatelly it’s not an answer to my question...

And let me assure you, most of us all know what does that mean what you call “setup cartridge”. Both theoretically, and in business reality. 

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