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FerPerth
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Message 1 of 2
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Flag Post

Almost new printer not printing

‎12-22-2020 12:37 AM

HP Recommended
Product: HP Smart Tank 450
Operating System: macOS 10.15 Catalina

1 year old and is not printing (just some bad quality colour and almost no black.

I guess the person who gave it to me hasn't used it. Do you think that replacing the printerheads will solve this issue?

The printer looks pretty new and all tanks are full with ink, ink tubes are full and taking ink to printheads.

Thanks for your help!

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎01-04-2021 05:21 AM

HP Recommended

@FerPerth, Welcome to HP Support Community!

Replacing printheads may or may not resolve the issue. I'd suggest you follow the steps from the User Guide pages 96-101.

 

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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