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Anyone know how to talk to a person? I have ink shipped to me and one of the cartridges says it’s damaged although it’s brand new   I just want hp to send out a new one

1 REPLY 1
HP Recommended

Hey @Kleeen

 

Thanks for reaching out! I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

 

Regards,

Garp_Senchau
I am an HP Employee

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