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Message 1 of 8
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At least one of my cartridges has a problem

HP Recommended
HP Envoy 4520
Mac OS X 10.11 El Capitan

I replaced my ink cartridges and received the following message:  "At least one of the cartridges has a problem".

 

So - took the cartridges back and replaced them with new ones.   Tried again and got the same message.

 

Can u help?

 

Thanks.

 

 

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HP Support Agent
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Message 2 of 8
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Hi @MaggieVegas,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you get an error message "At least one of the cartridges has a problem" on your HP ENVY 4520 All-in-One Printer.

 

This issue could occur if the electrical contacts on the cartridge or the printer are defective.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: 'Incompatible Ink Cartridge' or 'Ink Cartridges Missing' Error Displays

 

Let me know how this works.

 

You have a good day ahead.

 

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

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I tried to print something yesterday and was highjacked by Adobe.  Now I cannot print due to one cartridge having a proglem.

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My Printer alll in one hp j4580 not represented in solutions.  Possible waste of time.  I will write it out.

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Message 5 of 8
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Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you


I work on behalf of HP
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Okay, I had the same problem "At least one of the Cartridges has a problem." I tried the link you provided https://support.hp.com/us-en/product/hp-envy-4520-all-in-one-printer-series/5447920/document/c047100... and it is no longer a valid link.

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HP Photosmart

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Error code OXBO41F9D6 help!

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