• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎10-15-2020 05:54 PM

HP Recommended
Product: Laserjet P1606DN (networked)
Operating System: Microsoft Windows 10 (64-bit)

I recently changed out a desktop PC from Windows 7 to Windows 10 (by wiping the machine followed by a clean load of Windows 10). The LaserJet is connected via ethernet to the in-house network. The current driver (which I don't like, but that's another matter) is NPIBDC69D. If I try to print even a test page, I see the item in the printer queue, but the top of the queue says "attention required". The printer must be communicating at some level, because if I open the door on the printer the attention required changes to "door open". So I need some ideas on what sort of action needs to be taken. By the way, if I try to print, the windows system itself displays a message that the printer requires "user intervention". I would greatly appreciate any thoughts on how to move forward from this point. Thank you very much. 

Category:
3 REPLIES 3

‎10-16-2020 02:51 AM

HP Recommended

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.


Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎10-18-2020 01:43 PM

HP Recommended

Utility found the printer, but Unfortunately it only said "printer off-line". Perhaps it is not able to work with the printer that is on the network rather than being directly connected to the PC. By the way, I can print to this printer from my iPad on the network without any issue so it is definitely on the network and available.  So I still need other ideas on how to get past this problem. In Windows 7 there was never an issue with the PC being able to print to this networked LaserJet.

Was this reply helpful? Yes No

‎10-18-2020 11:00 PM

HP Recommended

Thanks for the information.

 

Please try following steps 6 and 7 below to set a manual IP Address and then change  the printer queue to use a Standard TCP/IP port:

https://support.hp.com/ie-en/document/c00113719

May you see any difference then?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.