I recently changed out a desktop PC from Windows 7 to Windows 10 (by wiping the machine followed by a clean load of Windows 10). The LaserJet is connected via ethernet to the in-house network. The current driver (which I don't like, but that's another matter) is NPIBDC69D. If I try to print even a test page, I see the item in the printer queue, but the top of the queue says "attention required". The printer must be communicating at some level, because if I open the door on the printer the attention required changes to "door open". So I need some ideas on what sort of action needs to be taken. By the way, if I try to print, the windows system itself displays a message that the printer requires "user intervention". I would greatly appreciate any thoughts on how to move forward from this point. Thank you very much.
Utility found the printer, but Unfortunately it only said "printer off-line". Perhaps it is not able to work with the printer that is on the network rather than being directly connected to the PC. By the way, I can print to this printer from my iPad on the network without any issue so it is definitely on the network and available. So I still need other ideas on how to get past this problem. In Windows 7 there was never an issue with the PC being able to print to this networked LaserJet.
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