• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Laserjet M479
Microsoft Windows 11

I purchased a storage unit and it has a toner cartridge in a sealed white box. This a holographic seal on the box, but it has no serial number or QR code on the seal, country of origin is Japan. It's a W2021XC, I am assuming the c is for contract, I am not sure if contract toner has the same seals as non-contract toner. If it's fake I'll toss it. Here is a picture of it. IMG_4662.jpeg

1 REPLY 1
HP Recommended

I am more worried about the black streaks of HP logo and the Laserjet lettering on the box which should not happen on the original packaging. You can now get fake QR hologram labels for HP supplies that look pretty good. I am 95% sure that toner is not original.




My profile on LinkedIn

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.