BLACK INK ISSUE

[ALEXISHV]

I have follow all the instruction provided by HP to reset my printer due to printer is not recognizing the black cartridge, and the problem still persist. Any other advise please? 

[Nal_NR]

Hi @ALEXISHV,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the black ink cartridge.

Are you using HP genuine ink cartridges?

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Here we have a faulty, black cartridge. Please turn the cartridge upside down for about an hour. After that time, re-insert the cartridge and run an automatic cartridge clean (You can also remove the tri-color cartridge from the printer when running that cartridge clean to save ink ). 

If this doesn't help, you can reach out to phone support.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!