BLUE SCREEN ERROR 068CC413

[fixit18]

PLEASE HELP,

I HAVE A BLUE SCREEN THAT'S GIVING ME THE ERROR068CC413, I'VE UNPLUGGED THE POWER CORD FROM THE  REAR AND THE WALL, AND THAT DOES NOT WORK. PLUS THE CARTRIDGE DOES NOT MOVE BACK AND FORTH ANYMORE WHEN I OPEN THE PRINTER DOOR.  I DON'T KNOW HOW I'LL BE ABLE TO TAKE THE CARTRIDGES IN AND OUT TO TROUBLESHOOT IT. PLEASE HELP.

[Raj_05]

Hi @fixit18,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The blue screen error 068CC413 on your HP Officejet Pro 8610 E-All-In-One Printer indicates a hardware issue, often related to the printer’s internal components or the cartridge carriage. Here are some steps you can try to resolve the issue.

Power Cycle the Printer:

• Unplug the power cord from both the printer and the wall outlet.
• Wait for about 60 seconds.
• Plug the power cord back into the wall outlet first, then into the printer.
• Turn the printer on and see if the issue persists.

Check for Obstructions:

• Open the printer’s cartridge access door.
• Look for any obstructions or foreign objects that might be blocking the cartridge carriage.
• Gently move the carriage from side to side to ensure there is no blockage.

Inspect the Cartridges:

• If you can access the cartridges, remove them carefully.
• Check for any visible damage or ink leaks.
• Reinstall the cartridges securely.

Reset the Printer:

• If you can’t access the cartridges, you might need to perform a hard reset of the printer. Sometimes, this can help clear the error.
• For some models, this involves holding down the power button while unplugging and then replugging the power cord.

Check for Internal Issues:

• If the carriage is stuck and won’t move, it might indicate an internal hardware failure.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support