Bad 902 ink tank cyan has made my printer inoperable.

[brussu]

I have an HP OfficeJet Pro 6978.  Cyan not printing, despite many attempts to use internal head cleaning (which also drains these overpriced ink tanks).  Also bought head cleaning fluid kit, and used a whole bottle of cleaner to flush out the Cyan, and it is still not printing correctly, no Cyan at all.  My local staples informed me that the 902 Cyan had a recall, and that the chemistry of these recalled tanks has damaged many of these printers.  This is my home office printer, and now I am forced to look at alternatives if I can not get resolution.  Please advise my best course of action.

[Dragon-Fur]

@brussu 

==============================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not post any private information in our very public Community.

These people might be scammers trying to steal your information / money.

=====================================================

Go here:

HP OfficeJet Printers - 'Incompatible' or 'Defective Cartridge' message

This document applies only to these HP OfficeJet and OfficeJet Pro printers that use HP 910, 912, 914, 915, 902-905, or HP 935 ink cartridges:

• HP OfficeJet 6810, 6820, 6950, 6960, and 8010 printer series
• HP OfficeJet Pro 6230, 6830, 6960, 6970, 8020, and 8030 printer series

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 6978 All-in-One Printer 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"