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Bad Cartridge from instant ink

HP Recommended
Envy 4520

Installed tricolor sent from instant ink and printer says to re install it. Have done a number of times to no avail. Put old cartridge back in and everything fine except it has no red ink left. All I need to know is how to get in contact with instant ink to report problem. Virtual assistent is quite useless and using whatsapp for the number given is useless as no one read the message. After being in the instant ink scheme for three years I really dont want to have to go to a store and buy another. The printer is an Envy 4520 and one suggestion was to update firmware but it has the latest updates

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HP Support Agent
HP Support Agent
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HP Recommended

@TerryP3, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.


I have sent you a private message, reply to the message with your details.


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Keep me posted.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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