Bad Print quality, missing lines, blur characters. Tried to clean ink cartridges, still not working

[Kk2333]

Bad Print quality, missing lines, blur characters. Tried to clean ink cartridges, still not working

[praveen196]

@Kk2333 Welcome to HP Community!

Please let us know which printer model you are using.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

http://support.hp.com/us-en/document/c03754824

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Kk2333]

OfficeJet 4650

[praveen196]

@Kk2333

Thank you for the information.

Are you using HP genuine ink cartridges?

Please let us know are you able to make the photocopy without any issue.

Please print the Print Quality Diagnostic report from the printer control panel, then evaluate the results.

1. Make sure to load the input tray with plain, white paper.

2. On the printer control panel, swipe the display to the left, and then touch Setup.

3. Touch Tools.

4. Swipe up on the display, and then touch Print Quality Report.

   A Print Quality Diagnostic report prints.

   

5. Keep the Print Quality Diagnostic report for easy reference later in this document.

Examine the color blocks for defects

Examine the color blocks on the Print Quality Diagnostic report to make sure the color blocks do not show white lines and are not faded or missing.

• If the color blocks do not show white lines and are not faded or missing

Align the printer

Aligning the ink cartridges correctly aligns the printhead with the printer. Align the printer from the printer control panel, then evaluate the results.

1. Make sure to load the input tray with plain, white paper.

2. On the printer control panel, swipe the display to the left, and then touch Setup.

3. Touch Tools.

4. Swipe up on the display, then touch Align Printer.

   An alignment page prints.

5. Wait for the alignment page to fully eject from the printer.

   NOTE: 

   Before a print job, the printer automatically extends the output tray extender. Do not push in the output tray extender until the print job is complete.

6. Lift the scanner lid.

7. Place the alignment page with the print side down on the scanner glass. Position it according to the engraved guides around the glass.

   

8. Close the scanner lid, then touch OK

   The printer aligns the ink cartridges.

9. Try to print again.

Also, refer to the below link as well.

https://support.hp.com/us-en/product/hp-officejet-4650-all-in-one-printer-series/5447930/document/c0...

Have a nice day!!

[Kk2333]

• I tried to align and scan, it says cannot detected the page. I guess it’s too blurred. I cleaned and deep cleaned the ink cartridge and it’s not empty. 
  here are pics of what the printer printed. Anything else I can do to fixed it? Or I have to get a new printer?

[Kk2333]

[praveen196]

@Kk2333

Thank you for the update.

In that case, I would suggest you conatct our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!