Bad color balance

[PB_UC]

bad color balance after replacing cartridge

[A_Gayathri]

Hi @PB_UC,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue of bad color balance on your HP Color LaserJet Pro M255dw after replacing the cartridge, you can follow these steps:
 

Check Cartridge Installation:

• Ensure that the new cartridges are properly installed and seated correctly in the printer.

Run Printer Diagnostics:

• Use the printer's built-in diagnostic tools to check for any issues with the new cartridges. You can access this from the printer's control panel.

Print Quality Troubleshooting:

• From the printer's control panel, navigate to the maintenance or troubleshooting section.
• Look for options like "Print Quality Report" or "Color Calibration" and run them to diagnose and fix any issues.

Calibrate Color:

• You may need to manually calibrate the color. To do this:
  • Go to the printer's control panel.
  • Select "Setup" or "Settings."
  • Choose "Printer Maintenance."
  • Select "Calibrate Color" or "Calibrate Now."
• Follow the on-screen instructions to complete the calibration process.

Check Printer Settings:

• Ensure that your printer settings on your computer are set correctly for color printing.
• Go to "Devices and Printers" on your Windows 10 system.
• Right-click on your HP Color LaserJet Pro M255dw and select "Printer Properties."
• Go to the "Color" tab and ensure the settings are appropriate for your print job.

Update Printer Firmware and Drivers: Update the firmware on an HP printer

• Make sure your printer's firmware and drivers are up to date. You can download the latest firmware and drivers from the HP Support website.

Perform a Printhead Cleaning:

• Sometimes, performing a printhead cleaning can help improve print quality.
• Go to the printer's control panel, select "Setup" or "Settings," then "Printer Maintenance," and choose "Clean Printhead."

Print a Test Page:

• Print a test page to see if the color balance issue has been resolved. You can do this from the printer's control panel or through the printer properties on your computer.

Refer to this document: HP Color LaserJet Pro M255dw User manual 

I hope this helps. 

Take care and have a good day.

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