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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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I received my new shipment of printer ink for my went pro 6455 printer.  I installed the new ink in the printer and got the code that the black cartridge is not communicating with the printer. The  old cartridge works just fine because I reinstalled it to see if the  new cartridge is the problem.  Seems the I have a bad new cartridge,. How can I get it replaced?

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