Bad ink cartridge

[Karneyc]

I purchased 62 xl ink cartridge like i have for the last 5 years this one will not read in my printer how do i get a refund. I purchased at walmart and they wont exchange as it wa opened 

[Garp_senchau]

@Karneyc,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

1. Check Compatibility

• Make sure the 62 XL cartridge is the right one for your printer model. You can check the compatibility in this document.

2. Inspect the Cartridge

• Look for any damage or protective tape.
• Clean the metal contacts on the cartridge with a cloth or cotton swab.

3. Restart the Printer

• Turn off your printer, unplug it for 30 seconds, then plug it back in and turn it on.
• Take the cartridge out, then put it back in carefully.

4. Update Printer Drivers

• Check for updates on your printer’s website to make sure your printer’s software is up to date.

Also, you may refer this guide to resolve the issue: Click here

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,