• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎12-07-2020 11:44 AM

HP Recommended
Product: OfficeJet 6950
Operating System: Microsoft Windows 10 (64-bit)

My OfficeJet 6950 has started to print cyan not evenly but in bands. I tried to clean the printheads several times with no results and I also tried to remove the ink cartridge, clean its contacts, unplug the printer and re-install the cartridge, with no success. It may be a coincidence, but the problem started immediately after an automatic update.

 

Here's the result of the test print and of a full cyan page. The pattern seems to be very regular.

 

P_20201207_193901.jpg

 

Thank you to anybody who can help!

Category:
1 person had the same question
3 REPLIES 3

‎12-10-2020 06:07 AM

HP Recommended

@MarcoG3, Welcome to HP Support Community!

 

Apologies for the inconvenience. There was an issue with the new lot of HP 902 Cyan and Yellow ink cartridges for this model printer and they were recalled. If the Cartridge was manufactured in Malaysia and the Warranty End Date is between April 1st, 2022 and September 18th, 2022, please do not use this ink cartridge.

 

Please reach out to the HP Technical Support team in your region regarding the replacement options for the ink cartridge or to check its availability. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know-how.

 

Also, check if the printer/ink cartridges are eligible for a replacement. Refer to -  'Incompatible' or 'Defective Cartridge' message

 

Keep me posted for any other assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎12-10-2020 06:32 AM

HP Recommended

Thank you for the answer.

In the meantime, I contacted the HP Technical Support: under their suggestion I replaced the cyan ink cartridge with another one sent by HP for the Instant Ink subscription, but the problem didn't changed. Both the cartridges are manufactured in Malaysia and the one used for replacement expires on10/2022. After such trial they decided to replace my printer.

 

In the package previously sent by HP, all the ink cartridges expire between April and October 2022, should I request their replacement?

Tags (1)
Was this reply helpful? Yes No

‎12-10-2020 06:36 AM

HP Recommended

@MarcoG3

 

Thanks for letting me know 🙂

 

Yes, you can ask for a replacement.

 

Let me know if you need further assistance.

 

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.