Black Cartridge Instant Ink

[Kez19]

I have a monthly subscription with Instant Ink.  The black cartridge is now saying that it is incompatible and not intended for use in this printer.  It has run out and not registering with my account to be renewed.  How do I order another one?

[A_Gayathri]

Hi @Kez19 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're experiencing issues with an incompatible black cartridge in your Instant Ink subscription, it's recommended to follow these steps to resolve the issue:

Check Cartridge Compatibility: Make sure you have the correct cartridge for your printer model. Sometimes, using an incompatible cartridge can lead to such issues.

Restart Your Printer: Turn off your printer and unplug it for a minute. Then, plug it back in and turn it on. This can sometimes reset the printer and resolve compatibility issues.

Update Firmware: Ensure that your printer's firmware is up to date. Manufacturers often release updates to address compatibility issues and improve overall performance.

Please refer to this document HP printer ink cartridge issues including 'Incompatible', 'Missing', 'Failure' and enrollment errors

If the issue persists then To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!