Black Instant Ink cartridge doesn't print

[AbuBeto]

Just discovered that a family member had installed a new black instant  ink cartridge in the printer without removing the nozzle tape.  The printer had shown a cartridge error for a few months because of this.  I just found the issue and removed the tape.  Now the printer recognizes the cartridge and the ink level shows full, but the black cartridge does not print at all.  The nozzles must be dried and plugged.  I have performed the Clean Printhead routine (both levels) multiple times and attempted to manually clean the printhead with wet tissue.  Still, no print.  I need a new black cartridge from HP asap.  How do I get that sent to me?

[A_Gayathri]

Hi @AbuBeto,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.