Black and White printing Green

[NVLDBoy]

I own a HP Envy 4520. From my Macbook Air 2021 M1, latest version of macOS Sequoia, my black and white prints are now black and green.

i tried … :

- Reinstalling the printer

- reinstalling MacOS

- printing from my iPhone device (it’s prints correctly, so it’s not the printer) 

- cleaning cartridges and realigning these

and it’s still printing wrong…

Does anyone have a clue what’s happening? Printing has always been fine before with my Macbook and that printer and nothing has changed in my settings.

thanks! 😉

[Kuroi_Kenshi]

Hi @NVLDBoy,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Print Settings on MacBook

Open Print Dialog:

• When printing a document, open the print dialog box.

Select the Printer:

• Make sure you select the correct HP Envy 4520 printer.

Adjust Printer Features:

• Look for print settings where you can select "Grayscale" or "Black & White".
• Ensure that "Color Matching" is set to "ColorSync" and not "Vendor Matching".

Disable Color Management:

• Try disabling any additional color management in the printer settings to see if that resolves the issue.

Update or Reset Printer System on macOS

Update Printer Drivers:

• Ensure you have the latest printer drivers for the HP Envy 4520. Visit the HP website and download the latest drivers compatible with macOS Sequoia.

Reset Printing System:

• Go to System Preferences > Printers & Scanners.
• Right-click (or Ctrl + click) in the printer list and select Reset printing system....
• This will remove all printers and settings. Reinstall the HP Envy 4520 after resetting.

Use HP Smart App on Mac

Install HP Smart App:

• Download and install the HP Smart app from the Mac App Store.

Reinstall Printer Through HP Smart:

• Open the HP Smart app and follow the instructions to add your HP Envy 4520 printer.
• The HP Smart app can sometimes resolve communication issues and ensure the correct drivers and settings are used.

Check for Software Updates

Update macOS:

• Ensure your macOS Sequoia is up to date with the latest patches and updates.

Update Printer Firmware:

• Check if there is a firmware update available for your HP Envy 4520. You can find firmware updates on the HP Support website.

Print Using HP ePrint

1. Try Using HP ePrint:
   • If the issue persists, try using HP ePrint by sending the document as an email attachment to your printer’s ePrint email address.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,