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‎07-10-2024 07:55 PM

HP Recommended
Product: HP ENVY 5070 All-in-One Printer
Operating System: Microsoft Windows 11

I have been subscribing to hp instant ink for over 6 years. I may print 10 pages per year so my cartridges are full. Last shipment was 2020 and everytime I try to print the cartridges will not print and hp says they are full so they won't replace them even though I pay over $5.00 per month for 4 years and have not used any ink. Obviously I need new cartridges due to the age of the cartridges. Any suggestions before I cancel my subscription?

Category:
1 REPLY 1

‎07-12-2024 12:36 PM

HP Recommended

Hi @Idnts,

 

Welcome to the HP Support Community

 

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist you better, I have sent out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
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