cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
cinque8
Level 2
14 7 0 1
Message 1 of 1
100
Flag Post

Black and color print has faded

HP Recommended
HP Officejet 4500 Desktop
Microsoft Windows 10 (64-bit)

Hello,

 

I installed a color ink cartridge in my printer. I was then given instructions to insert a paper into the printer, and once it had finished printing, let the printer scan the paper. But when the printer finished printing ,  the page was very faded. And when the printer started the scan, I got an error message that the page couldn't be read. I tried to scan two more times, but kept getting the same error message. Finally, I turned the printer off, and back on. The printer will print, but both the black and color prints are very faded.  HP print and scan doctor show both cartridges as being full. Is there any way that I can fix this?

 

Thank you

 

 

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation