Black cartidge not recognized hp 6700 deskjet

[Lena524]

The new black HP 932 printer cartridge not recognized or showing missing. I have reset, unplugged and done everything recommended, but sill not working. Please help.

[sandytechy20]

@Lena524

Welcome to the HP support community.

I understand that you are getting cartridge error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Lena524]

Hi there, I have tried all the recommended fixes,  it still will not recognize just the black ink cartridge. All the other cartridges are fine, It's just the black for some reason.

[sandytechy20]

@Lena524

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

[Lena524]

There is no mailbox icon anywhere on this post or email.

[sandytechy20]

@Lena524 

I am sending you a private message with the steps to talk to HP support again.

Please check the mailbox icon at the top-right corner of this screen

[Lena524]

THERE IS NO MESSAGE OR MAIL WITH ANY INFO ANYWHERE ON THIS PAGE