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HP Officejet Pro 6970

My black HP 903XL cartridge shows as half full but stopped printing.  I have gone through printer maintenance several times after which it works for about 10-20 pages.

 

I went through the support process and was told that I am eligible for a free yellow cartridge - no option to select black.  How can I get a replacement black cartridge?

2 REPLIES 2
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Can anyone help with this?

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@Clara1111

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,

If you have already performed the steps from the document Print head Errors: https://support.hp.com/in-en/document/c04100778 and the issue persists, it could be a hardware failure. 
 

Please reach out to HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/    
         

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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