Black cartridge requires replacement

[StopStartSteve]

Product: HP ENVY 5646

Over the last couple of days my black cartridge appears to have failed. I managed to print off a couple of A4 pages, mostly with black text and a little colour. But before the third page printed I noticed an error message on the printer’s screen, “Remove and reinstall the indicated ink cartridge, making sure it is correctly installed".

I have followed the support details and attempted everything possible and cleaned the cartridge contacts with a cloth several times now.

I have had the HP Instant Ink contract since I originally purchased the printer so there has only ever been HP cartridges fitted.

It appears very difficult to contact HP other than through these ‘Product Discussions’, so could I kindly request that nice soul send me a response and provide me with a replacement cartridge.

Just one other thing, with my first receipt through the post of a replacement, the cartridges were both seemingly double-sized, but on the second occasion they were ‘standard’ size. Presumably this is to reduce the frequency of replacement.

Thanks so much for any help you can provide.

Kind regards

StopStartSteve 🙂

[Sneha_01 · Accepted solution]

Hi @StopStartSteve,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

I request you to share all the details in a private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

Rachel571

HP Support