Black ink cartridge not printing

[marthamn]

Black ink cartridge not working. It is an HP cartridge, It is more than 75% full. No error message shows, but the printer won't print black ink. I have completed all advised cleaning steps.

[Nal_NR]

Hi @marthamn ,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with printing in black.

Check the paper, print settings, and quality of the file being printed

• Make sure your print job is set up for optimal print quality results.
• Check the paper type and condition: Make sure the paper is appropriate for the print job and in good condition.
• Some paper might not absorb ink as well as others, causing faded or smeared prints. Plain paper with ColorLok technology works well for text and documents with graphics. For photos, use HP Advanced Photo Paper for best results.
• Use clean, wrinkle-free paper. Wrinkled or curled paper can cause dark, horizontal defects.
• Load paper according to the print side: Typically, the smoother or glossy side is the print side.
• For inkjet printers with a rear load tray, load the print side facing up.
• For inkjet printers with a front load tray, load the print side facing down.
• Check the print job settings: From the application you are printing from, click File > Print, and then click Options, Printer Setup, or Preferences, or open the Paper Type/Quality or Media & Quality menu.
• Make sure the color, paper type, paper size, and quality settings are correct for your print job.
• Check the quality of the photo or document: Use editing tools to improve colors, brightness, contrast, and any other appearance settings. Higher-resolution photographs and graphics result in clearer prints with more accurate colors.

Click here for the remaining steps. 

If you have performed all the steps and still have issues, the cartridges are faulty or the printer itself. 

Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.