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‎01-04-2021 08:09 AM

HP Recommended
Product: HP DeskJet3630
Operating System: Microsoft Windows 10 (32-bit)

I went to print out a piece of work for my daughter and there was an error so I checked on the app on my phone and it said the following, Cartridge Problem , The indicated cartridges are not communicating correctly with the printer, if this problem persists replace the cartridges. 

Im with Instant ink and went through the steps the online agent has told me and nothing has worked, the ink cartridge is newish although it is bigger than the others ive had from instant ink in the past, but has been working fine until today.

is there a way I can get a cartridge sent out to me.

Category:
1 REPLY 1

‎01-07-2021 08:39 AM

HP Recommended

Hi @AURORA2186,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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