Black ink cartridge will not work

[LaneS10]

My black ink printer cartridge stopped working.  I cleaned the printhead with the mechanical process, 2 times.

Then I installed a new ink cartridge.  Same problem.

Cleaned the print head with the "tools" on the screen again twice.  Also used rubbing alcohol on the actual printhead to clean it.

Still does not work.

Any suggestions?

[sandytechy20]

@LaneS10

Welcome to the HP support community.

Check the ink cartridge vents

1. Open the ink cartridge access door.

   

2. Press the tab on the front of the ink cartridge to release it, and then pull it out of the slot.

   

3. Examine the vent area on the top of the ink cartridge.

   

4. If the vent is clogged, use a pin to gently remove excess adhesive from the vent.

5. 1. 

      Clogged vent

   2. Gently remove excess adhesive from the vent

   3. Unclogged vent

6. Make sure the orange pull tab is completely removed.

   

7. Insert the ink cartridge into its slot. Press down until it snaps into place.

8. Repeat these steps for any other ink cartridges with defects on the report.

9. After reinserting all the ink cartridges, run your finger along the top of the ink cartridges. If any are protruding, press down firmly until each ink cartridge snaps into place.

10. Print another Print Quality Diagnostic report.

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Beth2003]

Sandy, your Company SUCKS!  I have tried everything and have the same problem and NOTHING! Also, you can’t even talk to a human ANYWHERE!!! Plus, if your warranty is expired HP DOESN’T EVEN WANT TO KNOW YOU!!!! I’m seriously thinking of suing HP to get my monthly fees back!!! I’ve NEVER seen anything or company like this!!!!!

[sandytechy20]

@Beth2003

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[LaneS10]

Thank you for your suggestion.  However it did not help or solve my problem.