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    Fix Windows 10 Update Issues

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Message 1 of 2
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Black ink does not print HP DESKJET GT 5820

HP Recommended
HP 5820 printer
Microsoft Windows 7 (32-bit)

Black cartridge does not print

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@kaykay29

 

Welcome to the HP support community.

 

Did you make a copy and check if that prints fine?

 

Meanwhile:- 

Print a Print Quality Diagnostic page

Press and hold the Start Copy Color button  on the printer control panel for 3 seconds to print a Print Quality Diagnostic page.

If that does not print fine, follow the below steps:-

Run the printhead cleaning utility using the HP Software

  1. Open or search for the HP folder in your list of installed software programs, click the folder for your printer, and then click the name of your printer.

    HP Printer Assistant opens.

  2. On the HP Printer Assistant window, click Maintain Your Printer.

  3. Click the Device Services tab, and then click Clean Ink Cartridges.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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