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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Makala87
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Black ink has a X what’s this mean

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Hp envy 4512

Black in is showing a X 

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Kumar0307
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@Makala87, Welcome to the HP Support Community!

 

That means the printer is not recognizing the black ink cartridge if installed. Check and reinstall the same.

Are you using HP ink cartridges?

If you are using a new black ink cartridge, make sure the plastic tape if any is removed from the ink cartridge before placing it in the printer.

To know how to insert the ink cartridges, refer to - Replacing Ink Cartridges

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Check if the printer detects the black ink cartridge and if you are able to print in black.

 

To resolve any ink cartridge related issues, refer to - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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