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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
annieofficejet
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Black ink is not printing... have tried everything

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Officejet 6958
Microsoft Windows 10 (64-bit)

My HP Officejet 6958 is not printing black ink, despite just changing to a new, full HP 902XL cartridge. I've aligned and cleaned the print heads multiple times, updated my software, all to no avail. Please help.

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The_Fossette
HP Support Agent
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@annieofficejet

 

I reviewed your post and I understand that the printer is not printing black.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you facing the same issue when you make a copy?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/product/hp-officejet-6950-all-in-one-printer-series/9666193/model/15129...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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annieofficejet
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Yes, black ink is not printing regardless of whether I'm printing from my computer or scanning a copy. I've already followed all the suggestions in the link and nothing has fixed my issue. 

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Kumar0307
HP Support Agent
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Message 4 of 4
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@annieofficejet

 

If you have tried cleaning the ink cartridges and the other steps mentioned in the attached document, but the issue persists, I'm afraid this is a hardware issue with the printer.  

Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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