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‎09-11-2020 02:49 PM

HP Recommended
Product: Officejet 6958
Operating System: Microsoft Windows 10 (64-bit)

My HP Officejet 6958 is not printing black ink, despite just changing to a new, full HP 902XL cartridge. I've aligned and cleaned the print heads multiple times, updated my software, all to no avail. Please help.

Category:
5 people had the same question
3 REPLIES 3

‎09-14-2020 06:36 AM

HP Recommended

@annieofficejet

 

I reviewed your post and I understand that the printer is not printing black.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you facing the same issue when you make a copy?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/product/hp-officejet-6950-all-in-one-printer-series/9666193/model/15129...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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‎09-14-2020 02:21 PM - edited ‎09-14-2020 02:22 PM

HP Recommended

Yes, black ink is not printing regardless of whether I'm printing from my computer or scanning a copy. I've already followed all the suggestions in the link and nothing has fixed my issue. 

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‎09-15-2020 02:58 AM

HP Recommended

@annieofficejet

 

If you have tried cleaning the ink cartridges and the other steps mentioned in the attached document, but the issue persists, I'm afraid this is a hardware issue with the printer.  

Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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