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‎08-20-2024 01:41 PM

HP Recommended
Product: HP Smart Tank 517 Wireless All-in-One
Operating System: Microsoft Windows 11

HP Smart Tank 517 - consistent printing quality issues.  Black letters contain white space.  Tried everything thrown at me by HP - problem still exists and printer out of warranty.  All printhead cleaning and alignment done as directed.  All ink tanks are 50%+ full.

Any ideas for advanced cleaning -or- is this a mechanical failure?

Category:
3 REPLIES 3

‎08-21-2024 06:22 AM

HP Recommended

Hello @Kusamba-7777777 , how are you ?

 

Please, try the procedures below:

 

https://support.hp.com/us-en/document/ish_9344132-9344177-16

 

I´m waiting

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‎08-23-2024 07:18 AM

HP Recommended

I have tried everything suggested (except changing the printhead) several times over the past 20 months.  Nothing has ever corrected the problem.  I hesitate buying a new printhead due to its price.  

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‎08-23-2024 09:39 AM

HP Recommended

Hello @Kusamba-7777777 

 

In this case you will actually have to purchase the print head.

Or if you prefer, you can request a technical evaluation

 

HP® Service Center Locator - United States | HP® Support

 

Regards

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