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‎04-29-2024 03:29 PM

HP Recommended
Product: HP ENVY Photo 7858 All-in-One Printer

This is a new printer since December 2023. It is April 2024. My printer consistently has white lines with the black ink. I have cleaned the printer head, done alignments and tried where you dip the ink cartridge in warm water to remove a potential dry clog. I have bought numerous amounts of HP ink now and each work for a few prints then stop working. Ink levels are a little more than half full until it stops working. I’m beyond frustrated. 

Category:
1 REPLY 1

‎05-01-2024 07:00 AM

HP Recommended

Hi @Platt238,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are facing issues with the print quality.

 

Update the firmware. 

 

Excellent description and a great diagnosis. It is greatly appreciated.           

 

If you have performed all the steps from this document and still having issues after installing new ink cartridges, then either the printer is faulty or the ink. 

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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