Black ink prints grey

[JCM88]

I see this is a common problem but found no solutions. My printer was working fine. Today I tried printing and at first the print heads would move but would not print anything.  I had a full color cartrige and a 1/8 full black cartrige.  I tried color only printing and came out Ok (a bit light, but ok).  Tried printing a combined color powerpoint page with some black text and color came out Ok, but black was grey.  I did the print head cleaning a couple of times, changed black catrige (original cartrige, with the alignment process), but black remained grey.  Tried the photocopy test and copy came out grey also.  Removed and reinstalled printer and drivers and did not help.   I think I run all the testing I have seeng in HP and other google forums.  Any help would be appreciated. Thanks 

[Betty0610]

@JCM88

Welcome to the HP Support Community.

Appreciate you trying all the steps by yourself.

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[JCM88]

Thanks. I went through all the contacts path and found no support available. 

[Betty0610]

I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!