Black ink smear on glossy sticker HP Ink tank 415

[AliMoghal]

Hi, my hp ink tank 415 started issue with black colour on glossy sticker paper... Before it was working perfectly fine and all of sudden all the black inks on glossy sticker paper is smearing with touch and it looks like black powder dots on entire sticker paper...

Original cartridges and original ink is in use...

Anyone's help is much appreciated 🙂 👍🏻 

[Irfan_06]

Hi @AliMoghal,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with print quality on your Printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support