Black ink won't print

[Heyyouhelpme]

Bought brand new printer that came with a tri-voloe and a black ink cartridges. Color works great. Black not working at all. I cleaned it. Still not working. I removed that plastic strip. What do I do? I read you can unclug a vent but I see no vent. Its a HP 65 ink cartridge. I cant keep buying new ink cartridges! Thank you!

[Nal_NR]

Hi @Heyyouhelpme,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with black ink.

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Meanwhile, you may refer to this document and see if that helps. 

Hope this helps! Keep me posted for further assistance.
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[Heyyouhelpme]

Hello, yes I tried it all. I'm frustrated because I bought this printer because it comes with ink and is compact. The color ink works perfect but the black ink does not. I cant afford to buy more ink just to find out if its the printer or the ink cartridge 

[Nal_NR]

Hi @Heyyouhelpme,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.