• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎05-14-2022 05:42 PM - last edited on ‎05-17-2022 05:23 AM by Retired

HP Recommended
Product: HP ENVY Photo 7158 All-in-One Printer

Hello, 

My printer has recently started to make a clicking noise. It happened a few days after a paper jam and after I changed the ink cartridges. I don't see any paper stuck, and I've used the cleaning features built in the printer. I don't know why or where these black lines are coming from. 

20220514_192803.jpg

Thanks, Sam

1 REPLY 1

‎05-19-2022 07:19 AM

HP Recommended

@sdg0629

 

Welcome to the HP support community.

 

I understand that you are getting clicking noise from the printer, I am glad to assist you.

Reset the printer

  • Reset the printer to recover from printer errors or failures.
  • If your printer has a rechargeable battery, remove it.
  • With the printer turned on, disconnect the power cord from the printer.
  • Unplug the power cord from the power source.
  • Wait 60 seconds.
  • Reconnect the power cord to a wall outlet and to the printer.
  • NOTE: HP recommends plugging the printer directly into a wall outlet.
  • Turn on the printer to complete the reset.

Clean the paper pick rollers as mentioned in step 2 in this HP document:- Click here

(Note:- Though the title of the document is different, these steps should fix the issue)

 

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.