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HP Recommended
HP office jet 3830
macOS 10.12 Sierra

hi, I am going nuts. I have an HP Office Jet 3830. Both cartridges, black and color were low, as I was getting a low ink error message. Just installed two brand new HP #63 cartridges. Now i get missing lines of print and faded print. I've aligned the printer at least 5 times following all directions. Did the cleaning cartridges and clean page smear options. Warranty expired in November 2020 of course. Virtual agent no help. Can't speak with a human as the warranty is over. Any suggestions! Thank you!

1 REPLY 1
HP Recommended

@RCI1962

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please try these steps

 

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer and clean the electrical contacts with a lint free cloth
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
- If you receive a prompt to print a calibration page, do so.

 
Also ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

 

Next follow the instructions in this Link: https://support.hp.com/in-en/product/hp-officejet-3830-all-in-one-printer-series/7172321/document/c0...

 

Keep me posted how it goes

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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