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‎03-22-2023 08:32 AM

HP Recommended
Product: HP Color LaserJet Pro M254dw

I just installed a new black printer cartridge that I ordered from HP on my HP Color LaserJet M254dw printer.  When I print anything, even if it is just color (with no black), I get "tiger stripe" black lines on the right side of my paper.  They are about 1.5 inches long and about 0.5 inches between them.  I have run multiple cleaning cycles but this does not do anything to help.

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2 REPLIES 2

‎03-23-2023 07:20 AM

HP Recommended

Hello @jcharstad ,
Welcome to the HP Support Community!

 

The black cartridge is probably defective.
Print an "Accessory Status Page" and complain about the black cartridge.

 

You can find more information here: https://support.hp.com/us-en/product/hp-color-laserjet-pro-m253-m254-printer-series/14121301/model/1...

 

Hope this helps! Keep me posted.
Andr-1611

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‎03-28-2023 01:09 PM

HP Recommended

Thank you.  After calling customer service and being hung up on twice (I think unintentionally), I filed a case online five days ago but have yet to hear back.  Hopefully they will replace the cartridge.

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