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    HP Solution Center Adobe Flash player error

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Message 1 of 2
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Flag Post

Black streaking on Envy 6230

HP Recommended
Envy 6230
Microsoft Windows 10 (64-bit)

Please help.

I bought my printer new from a shop yesterday and today have tried setting it up, which has included using the HP ink provided with the printer. I have immediately had trouble with the quality of the black produced by the printer, whereby it is either coming out very streaky or not at all. I have followed the suggestions on the app and have aligned and clean the cartridges with no improvement.

I have also tried contacting HP over the phone, only to be offered a set of options that really don't apply to me. This was following an attempt to utilise the virtual assistant and getting incredibly frustrated. 

I am hoping that this avenue for support is going to be more productive than the other two options, as currently the level of customer assistance is appalling and making me regret choosing HP.

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Sara86

 

Welcome to the HP Support Community. 

 

We shall escalate this case.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community.


I am an HP Employee

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