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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
POS23
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Black will not print

HP Recommended
Officejet Pro 6830
macOS 11.0 Big Sur

Hi there, 

 

My printer (Officejet Pro 6830) will not print black ink since I changed the cartridge this morning.

The cartridge is a HP 934 XL - the same as I always buy.

The last time I used the printer successfully was 1 day ago (before I changed the cartridge).

 

I have tried the following:

Please could you advise me on how to fix the issue?

 

Many thanks, 

Poppy

 

 

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@POS23, Welcome to the HP Support Community!

 

I understand the printer is not printing in black. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Make sure the plastic tape if any, is removed from the new ink cartridge before placing it in the printer.

 

You have followed all the necessary steps from the document. If you were able to print fine with the old black ink cartridges, it could be that the newly replaced ink cartridge is defective.

 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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