Blackened, faded colors

[Mariusz2732]

I have a problem with my HP Smart Tank 580 printer. When I print something in color it prints the wrong, colors. I would describe it as faded or darkened colors. The printer is relatively new, the inks are full, I went through the process of cleaning the print heads using the HP Smart app. The listed steps have no effect. I'm attaching a couple of photos, as I'm having a hard time visualizing it in words. I don't know if I'm seeing it correctly, but I have the impression that the biggest problem exists with the red color (if this is somehow helpful).

[Kuroi_Kenshi]

Hi @Mariusz2732,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Ink Levels and Quality:

• Ensure that all ink tanks are filled with the correct type of ink and that there are no air bubbles in the ink tubes.

Printhead Alignment:

• It's possible that the printhead alignment is off, which can affect color accuracy. Use the HP Smart app or your printer panel to initiate a printhead alignment.

Color Calibration:

• Perform a color calibration to ensure the printer is producing the correct colors. This can usually be done through the HP Smart app or directly from the printer menu.

Print Settings:

• Double-check your print settings. Ensure that you have selected the correct paper type and print quality settings when sending a print job.

Software and Driver Updates:

• Make sure your printer's firmware and drivers are up to date. You can check for updates through the HP Smart app or the HP support website.

Visual Inspection:

• Visually inspect the printheads for any sign of physical damage or ink blockage.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,