Blank Ink cartridge problem

[KLCOR]

Has anyone else had problems with the black 902 ink cartridge? I replaced the black ink cartridge in an HP OfficeJet Pro 6968 with an 902 cartridge made in Malaysia. It appears the date on it could be 2022 08/13. It is difficult to identify the 4th digit in the year.  Only problem with the printer is now the black ink no longer prints. I see there has been a recall on the cyan and yellow, but nothing about black. I have ran through the clean print heads process, removed and replaced the cartrige, powered the printer off and on. There are no error messages. The printer recognized it is an HP cartrdge and the black ink level displays full. The test page prints the other colors fine, just no black.

I just bought a new 902 XL cartridge thinking it might just be a bad cartridge but that did not resolve the problem. The printer is about 4 years old and has not had heavy use. Would appreciate suggestions as to what else to try. 

[Elohi_NR]

Hi  @KLCOR,

Welcome to the HP Support Community. I'd be happy to assist you with the black ink cartridge issue.

Update the printer firmware

The printer firmware might be outdated or corrupted. Download the latest firmware version for your printer. HP Printers - Updating or Upgrading Printer Firmware 

Once done if you are still facing issues follow the steps from the link click here

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[KLCOR]

Firmware was up to date. I still tried uninstalling and reinstalling and no change.  I downloaded the print and scan doctor and ran. Everything checked out OK.  It appears there is no solution.

[Elohi_NR]

Hi @KLCOR,
 

Appreciate you trying all the recommended steps. This could be a hardware issue.

I've sent you a private message with further instructions.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted.