Blank or only 1-2cm of print on 10x15cm photo paper

[Bhearshuiligh]

My 5640 will print from the A4 but just goes through the motions (all the right printing noises) from the 10x15 drawer, and out comes a blank print, or a print with a narrow strip of the original at one end.

The whole print will print as a 10x15cm size image correctly on plain paper from the A4 tray

My printer has all the latest firmware etc. and this is verified by HP print doctor.

[Dragon-Fur]

@Bhearshuiligh 

Assuming the printer has ever printed anything properly on 4x6 inch paper (10x15),

then the issue might be something that can be easily fixed.

It sounds like a photo placement (orientation) error in the print setup.

OR

This might happen if the paper is loaded wrong way 'round for example.

Paper loads print side down, narrow ends front and back.

What else?

Difficult to guess further without having some idea of what you are doing.

For example,

Which software / application are you using to view and submit the job to the printer?

Does the printer software know you are using photo paper (Paper Type and Paper Size selected)?

Does the printer know you are using the photo paper?

Is the photo paper supported by the printer specifications?  Decent brand / quality, not too thick / thin?

HP ENVY 5640 e-All-in-One Printer (B9S56A, B9S58A, B9S59A) Specifications

Section Paper Handling

Had you installed the Full Feature Software (full driver)?

Start...

If you have not done so, download-save-install the Full Feature Software for the printer

HP Easy Start Printer Setup Software 

About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full" driver set (as opposed to the basic driver).

After the software is installed, Restart the computer and log in.

Next,

Load the paper according to the instructions in the User Guide (Starting on Page 11)

Pay attention to the Feed (orientation, flap).

Next,

Tell the printer about the paper - then, if using Windows,

set the Printing Preferences / shortcut

Right after loading the paper...

Tell the printer what you are doing...

Check / Adjust / Retain the Paper at the Printer Display Panel

Note:  This option is not applicable to printers that lack a printer display panel and may not be available on all printer models that do include a printer display panel.

Open Printer Tray,

If you have not yet done so, add desired paper type

Wait a couple of seconds…

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control / Display Panel,

Click Modify (wording varies), set the paper size and type, Click OK

NOTE:  If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)

And / Or

Embedded Web Server (EWS)

 Note:  This option is not applicable to printers connected via a USB printer cable (no network connection).

If the printer is on the network,

If the EWS feature is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

NOTE:  Laser printer options in EWS are very different from those offered in InkJet Printers.

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

NOTE:  If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)

NOTE:  EWS is also available in HP Smart Windows / Mobile App.

Set the Preferences - Windows

Note: 

Generally, you can Ignore this section when not relevant – for example, when using Word > Mailings > Envelopes

That said, consider:

Make sure the Printing Preferences shortcut is set to "Everyday Printing" or something equally benign.  For example, don't leave the shortcut set to Booklet printing choices or other custom setups that are completely contrary to printing envelopes.

-------------------------------------------------------------------------------------

Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

1. Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.

Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

Next

Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit

NOTE - Make changes to a Shortcut

• Select a shortcut and adjust the settings for paper, source (tray), other settings / Tabs
• Scan Menu for HP Scan >>  If there is a More > section, check / adjust settings in the sub-sections > Click OK to save sub-menu changes
• If supported, save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name
• Be Aware - not all choices are compatible with all others - for example, paper size and paper type must be compatible else the printer dialog will issue an error message (conflict).
• Click OK to save the setup

============================================================================

References / Resources

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

• Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
• Latest versions of HP Smart require that you be signed into the application

Example

NOTE:  Ignore options not supported by your printer (for example, borderless or other settings)

Example - HP Smart - Windows - Simple Photo Print - 4"x6"

HP_Smart_W10_Borderless_Print_4x6_2

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5640 e-All-in-One Printer series 

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