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Flag Post

Blank pages

HP Recommended
officejetPro8500 A printer
macOS 10.14 Mojave

her is my dilemma. My printer will not print, sends out blank pages only. Replaced all cartridges, the black is hp brand while the 3 colors are not. Although they are full and making contact, and printer head is clean. It still w ill not print. Very irritating... Want to know if i can still use the printer in black only mode only and take out the 3 colored cartridges or do i have break down and replace all the colored cartridges with hp brand and hope it works.    can amyone help ???

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@arizona70, Welcome to the HP Support Community!

 

This model printer needs all 4 ink cartridges in the printer to print either in black or color. HP cannot guarantee the functionality of non-HP ink cartridges. It may damage the printheads.

If the printhead is damaged, the replacement ink cartridges will not help. To conclude if this is an issue with the ink cartridges or the printhead, you will have to replace the ink cartridges and use HP ink cartridges.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

To resolve print quality issues, refer to - Fixing Print Quality Problems for the HP Officejet Pro 8500 All-in-One Printer Series (A909)

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

KUMAR0307
I am an HP Employee

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