her is my dilemma. My printer will not print, sends out blank pages only. Replaced all cartridges, the black is hp brand while the 3 colors are not. Although they are full and making contact, and printer head is clean. It still w ill not print. Very irritating... Want to know if i can still use the printer in black only mode only and take out the 3 colored cartridges or do i have break down and replace all the colored cartridges with hp brand and hope it works. can amyone help ???
This model printer needs all 4 ink cartridges in the printer to print either in black or color. HP cannot guarantee the functionality of non-HP ink cartridges. It may damage the printheads.
If the printhead is damaged, the replacement ink cartridges will not help. To conclude if this is an issue with the ink cartridges or the printhead, you will have to replace the ink cartridges and use HP ink cartridges.
Update the printer firmware
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