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‎02-18-2021 10:15 AM

HP Recommended
Product: HP ENVY 5055
Operating System: Other

Hello. I have a HP ENVY 5055 printer. Last week it was printing just fine, but after I replaced the ink cartridges it no longer wants to print out anything other than blank white pages. How can I fix it?

Category:
1 REPLY 1

‎02-21-2021 02:38 PM

HP Recommended

@BLANKPAGE_123

 

I reviewed your post and I understand that the printer is printing blank pages after replacing the ink cartridge.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

  • Are you facing the same issue when you make a copy?
  • Have you checked with a different ink cartridge?
  • Have you removed and reinstalled the cartridges?

 

Meanwhile, I recommend you follow the below steps and check if it helps.

 

  1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
  2. Remove USB cable, if present. 
  3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
  4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
  5. Turn on the printer and wait till the warm-up period finishes and the printer is idle.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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